It's All About Your Customers
Here's where we distill our learnings from working with some of the best customer-facing teams in the industry.
Your Churn Prediction Model Isn’t Helping You Reduce Churn. Here’s What Will
Traditional churn prediction models fail for high-value customers. The most important thing you can do to predict and prevent churn is to build a relationship with your customer.
10 Factors to Consider When Choosing a Customer Success Solution for Your SaaS Company
A customer success solution helps you help your customers. Learn which factors you should consider before choosing the one that’s right for you.
Customer Portals are the Future of Customer Retention Technology
Learn why customer portals are the best form of customer retention technology to ensure customer success, evaluate customer health, and build enduring customer relationships.
Is Your Customer Ready To Be Successful?
For customers, buying your product is the easy part. The hard part is actually being successful and realizing value from it.
The Disappearing Line Between Pre- And Post- Sales In SaaS
By incorrectly assuming pre- and post- sales, you’re going to let both yourself and your customers down.
How To Establish Goals With Your Customers
It's important to know what your customers are ultimately trying to accomplish and most importantly why.
How To Create Plans That Drive Success
When do your prospects become customers? Technically speaking it’s when they first sign a contract, create an account, or pay for a license.