With Coordinate, you will stay organized on all customer projects
Does your team keep customer context in their heads? Do you often lose critical customer info in emails, slacks, or when somebody leaves the company? Coordinate makes sure your team has an accurate understanding of every customer: where they are now, how they got here, and where they’re going.
With Coordinate, you will clearly communicate expectations and get your clients to follow through
Does your team struggle completing customer projects on time? Do you have trouble with misunderstandings or holding customers to their commitments? Do these delays jeopardize your projects? Coordinate helps your team clearly align on customer expectations and have better accountability to ensure customers follow through on their commitments.
With Coordinate, you will provide a seamless customer experience
Are you managing customer projects via spreadsheets and email? Does it feel antiquated to your customers? Coordinate makes sure you always look professional, organized, and modern to customers. No more shuffling spreadsheets or re-forwarding emails.
Do you run customer success?
With Coordinate, you will ensure customers achieve their goals
Do your customers fail to achieve their goals with your products? Does this make getting the renewal or expansion harder? Coordinate tracks your customer’s business goals, and keeps them up-to-date as they’re achieved, new ones arise, or priorities change.
With Coordinate, you will increase renewals and expansions
Do you lose track of your customers’ goals and expectations? For whatever reason, do they fail to acknowledge the value you thought your product provided? When you use Coordinate, customers will experience quicker time-to-value and are more likely to achieve their goals, leading to increased renewals and expansions.
With Coordinate, you will build more successful long-term relationships
Do you want to partner more with your customers? Do you want to be more than just a vendor? When you use Coordinate you build stronger customer relationships by reliability achieving both short- and long-term goals.
Do you run implementations, pilots, or onboardings?
With Coordinate, you will hold your customers to their commitments
Do your customers often drop the ball or not follow through? Does this cause your onboardings and implementations to be less effective than they could be? Coordinate keeps track of customer commitments and makes sure that they follow through on their commitments.
With Coordinate, you will streamline implementation and onboarding processes
Are you struggling with bespoke implementation and onboarding processes for each customer? Is each customer a little different? Coordinate organizes all of your customer projects and helps you reuse best practices across your team.
With Coordinate, you will shorten customer time-to-value
Do your implementations and projects drag on? Does limited or delayed customer value jeopardize renewals and expansions? Coordinate speeds up timelines with better alignment and accountability, making sure your customers realize value quicker.
Are you leading customer-facing teams?
With Coordinate, you will have cross-customer visibility into statuses and delays
Do you have an accurate understanding of how your customers are doing? Or, are you relying on inaccurate red/yellow/green dashboards? Coordinate provides an accurate understanding of your customers, not based simply on your internal notes but confirmed by the customer.
With Coordinate, you will efficiently scale your customer-facing teams and customer processes
Does each team member do things differently? Does each customer require a little bespoke TLC? Does your team forget to follow processes? Coordinate makes it quick and easy to follow best practices and scale those effortlessly across your customer-facing team.
With Coordinate, you will have seamless account handoffs from one team to another
Do you lose context of a customer when passing off from one account manager to another? Do you struggle with accounts when there’s personnel turnover at the customer? Coordinate keeps a clear record of where the customer is and where they’re going, along with the history of how they got here.