Customer Success Teams
Create Customers For Life
Are you getting surprised by churn?
Even when internal metrics said they were healthy? The reality is, your customer decides if your product is valuable, not you.
Coordinate is a simple, collaborative customer platform to help you align with customers and hold each other accountable.
Coordinate helps you prevent churn and create customers for life.
Stay Aligned With Your Customers And Hold Each Other Accountable
Coordinate replaces the customer spreadsheets, slide decks, chat messages, and emails that you share with customer stakeholders but often get lost or go stale. It starts with our collaborative customer portals, but includes so much more.
Here’s What Others Are Saying
"Coordinate helps us stay aligned with our customers, even the most complex, and their feedback has been really positive. We've even been able to stop using slides during customer trials."
Founder and CEO, ETLeap
"With Coordinate, we can do account reviews with our execs anytime, instead of creating tremendous workload for our team every quarter/month, all because Coordinate is kept up-to-date by our ACSMs."
Head of National Accounts and Customer Success, Smarking
"Coordinate works great to remind clients that they have a deadline and to keep the big picture in front of them. It's very easy to update the deadlines with one single click if there are any delays. The plan also keeps our clients engaged as we've had customers mention us in updates."
Customer Success Manager, The Cirqle
Your Churn Prediction Model Isn’t Helping You Reduce Churn. Here’s What Will
Traditional churn prediction models fail for high-value customers. The most important thing you can do to predict and prevent churn is to build a relationship with your customer.
10 Factors to Consider When Choosing a Customer Success Solution for Your SaaS Company
A customer success solution helps you help your customers. Learn which factors you should consider before choosing the one that’s right for you.